Policies

Late Appointments

A client is considered late if they arrive 15 minutes or less after the scheduled time of the appointment. It is not guaranteed that the therapist will still be available after this time. If the therapist is available, it is at their discretion whether to proceed with the appointment. The appointment will end at the scheduled time. The full amount for the scheduled appointment must be paid before the appointment begins.

Missed Appointments

An appointment is considered missed if the client doesn’t show up or arrives more than 15 minutes after the scheduled time of the appointment. Any late/missed appointments will be marked in the client’s record file. One instance is allowed in a six month period. A second instance needs to be paid for before another appointment can be made.

Canceling Appointments

I understand that unanticipated events happen occasionally in everyone's life. Business meetings, project deadlines, flight delays, car problems, snowstorms and illness are just a few reasons why one might consider canceling an appointment. Appointments that require canceling must be done so with a 24-hour notice. If less then 24 hours notice is given, the appointment is considered missed and the policy above will be followed. The same courtesy will be made to the client. If for some reason the therapist must cancel an appointment, every effort will be made to give the client 24 hour notice. Please make every effort to let me know of an emergency as soon as possible.

Out of respect and consideration to your therapist and other clients, PLEASE plan accordingly and be on time. No matter what the circumstance--a phone call is always appreciated!

Scheduling Appointments

Appointments must have a confirmation. Immediate confirmation is given over the phone. For appointments made electronically (via email); a confirmation is needed to be assured the appointment is scheduled. Without confirmation you are not guaranteed an appointment.

You may not "split" an appointment between 2 separate clients. Two different clients must schedule 2 separate appointments. Time must be allowed between appointments for cleaning the table, the room and for the client to dress.

Payment

Payment for services is due in full BEFORE the appointment begins. Accepted forms of payment are cash, VISA and Mastercard.

Gift Certificates

Original gift certificates must be presented at the time of payment. Gift Certificates are sold for services in full only and not redeemable as any dollar amount. Unfortunately, coupons may not be used for purchasing Gift Certificates.

Refer A Friend Program

Refer a Friend Program is for when a current client refers a new paying client for services.

Once your friend comes in and pays for their massage session, I will send you a $10 gift certificate towards your next massage. Your friend must mention your name when either scheduling the appointment or filling out their new client intake form.

You may use one or more $10 referral gift certificates together when paying for appointment, however, these referral gift certificates may not be combined with any other type of discount or offer.

Unfortunately, $10 off referral gift cards cannot be used for purchasing "Instant Gift Certificates."

Contraindications (Situations where massage is not indicated)

Under certain medical conditions; massage/bodywork may not be advised, for example when a fever is present, indicating an infection. Certain medications may also contraindicate a massage. If a massage could be potentially harmful to a client's condition, the massage therapist has the right to decline to do the massage.

Please respect the professional boundaries that exist between therapist and client. Any comments and /or behaviors that are sexually inappropriate will prompt the therapist to immediately terminate the session and charge in full for that appointment.

Hygiene

For health reasons - please arrive freshly showered after exercising.

I reserve the right to refuse to perform a massage for any hygiene issues including failure to shower after exercising, after swimming in pool or excessive sweating. You will be responsible for full payment of your treatment time if you arrive not in the condition to receive massage.

Right to Refuse

The therapist reserves the right to refuse any potential client for any reason.

Massage for Children/Minors

Any client under the age of 18 must have a parent or legal guardian present for the appointment and must have a signed consent form. At the initial appointment, the therapist will go over, with the parent and child in the treatment room, what will go on during the massage and will be able to answer any questions you may have.

Intake Forms

You will be required to complete a Client Intake Form at your first appointment. The form will require contact information as well as a health history. The information acquired from this form will give the therapist what is necessary to set up a client file and to determine that massage is in no way contraindicated for health reason. A valid State or Government Picture ID/Driver's License is required at your first visit with the completion of the Client Intake Form. The information obtained is kept strictly confidential. Elemental Body Therapies of NH, LLC will not share your information with any person, company, professional or third party, without your consent.

Personal Information

Your privacy is valued here at Elemental Body Therapies of NH, LLC. Any personal information gained from necessary paperwork or during a session is protected. Elemental Body Therapies of NH, LLC will not be share your information with any person, company, professional or third party without your consent.

Wellness Packages

Wellness packages are pre-paid in full with the discount before they can begin being used. Wellness packages are designed to encourage monthly sessions, therefore 6 hour pre-paid must be used within 6 months of purchase, and 10 hour pre-paid must be used within 10 months of purchase. If the package is not used within the allotted time, the balance may be refunded upon request within one year of purchase date. The balance will be determined by the number of hours of massage used at regular price subtracted from the full purchase price. If the request is not made within one year from purchase date, the remaining balance is forfeited.

Wellness Cards

Purchase 10 massages at the regular undiscounted price and receive the 11th one FREE. This is also to encourage a healthy massage routine. These cards expire one year from the date of first massage. Cards may be rquested at any time. Previous massages to recieving the card will not be counted. Elemental Body Therapies of NH is not reponsible for lost or stolen cards or the amount of any massages on that card.



Updated 6/1/16

The information on this entire website is not intended to replace a personal relationship with a qualified health care professional and is in no way intended as medical advice. It is not intended to diagnose, treat, or cure disease, and is not meant to replace medical advice. I encourage you to make your own health care decisions based upon your research and with a qualified health care professional.

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